If You Need Assistance

Both Lexus and your Lexus dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern, please take the following steps to ensure the quickest possible response:

Step 1

Discuss the situation with a dealership manager, such as the service manager or customer satisfaction manager.

If necessary, ask the dealership owner or general manager for assistance. In most cases, a satisfactory solution can be reached at this step.

Step 2

If the dealership does not address your concern to your satisfaction, call the Lexus Customer Satisfaction Department at (800)25-LEXUS (800/255-3987). In Canada, call (800)26-LEXUS (800/265-3987).

In Mexico, call 95-1-310-328-2075.

You may also write to us at:

Lexus Customer Satisfaction


P.O. Box 2991

Torrance, CA 90509-2991

Whether calling or writing, please provide the following information:

• 17-digit Vehicle Identification Number (VIN) found on the vehicle registration paperwork and on the certification label located inside the driver’s door jamb

• Current vehicle mileage

• Name of your selling and servicing Lexus dealerships

• Your day and evening telephone numbers

Step 3

If your concern has still not been resolved to your satisfaction, Lexus offers additional assistance through:

National Center for Dispute

Settlement (NCDS)

P.O. Box 457

Mt. Clemens, MI 48046

(866) 272-4872

Important: You must use NCDS prior to exercising rights or seeking remedies available to you through a court action pursuant to the Magnuson- Moss Warranty Act. In addition, you must use NCDS if you are required to do so prior to exercising certain rights or seeking certain remedies available under the Lemon Laws of your state.

See the Lemon Law Guide for specific requirements applicable in your state.

However, if your state law permits and if you choose to exercise rights and seek remedies that are not created by the Act, you need not use NCDS.

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