What is the Dispute Settlement Program?

Lexus GX / Lexus GX Owners Manual / Warranty information / Introduction / NCDS Arbitration / What is the Dispute Settlement Program?

This program consists of local professionals who are trained and experienced in arbitration. The arbitrator(s) appointed by NCDS will arbitrate your case by reviewing the facts you present; having the vehicle inspected, if necessary; and promptly rendering a fair and equitable decision.

    See also:

    Lexus Dealership Service
    To ensure that your vehicle receives first-quality service and factoryauthorized parts, Lexus recommends having maintenance performed by an authorized Lexus dealership. To locate your nearest auth ...

    How much will it cost?
    The service is provided at no cost to you. It is part of Lexus’ effort to promptly and equitably resolve your concerns. The decision-maker is an impartial third party. The decision of the arbitr ...

    Customization
    Your vehicle includes a variety of electronic features that can be personalized to your preferences. Programming of these preferences can be performed by your Lexus dealer. It is also possib ...