Safety Connect

Safety Connect is a subscription-based telematics service that uses Global Positioning System (GPS) data and embedded cellular technol- ogy to provide safety and security features to subscribers. Safety Con- nect is supported by Lexus’ designated response center, which operates 24 hours per day, 7 days per week.

Safety Connect service is available by subscription on select, telemat- ics hardware-equipped vehicles.

By using the Safety Connect service, you are agreeing to be bound by the Telematics Subscription Service Agreement and its Terms and Conditions, as in effect and amended from time to time, a current copy of which is available at All use of the Safety Connect ser- vice is subject to such then-applicable Terms and Conditions.

- System components

1 Microphone

1 Microphone
2 LED light indicators
3 “SOS” button

- Services
Subscribers have the following Safety Connect services avail- able: l Automatic Collision Notification*
Helps drivers receive necessary response from emergency service providers.

*: U.S. Patent No. 7,508,298 B2
l Stolen Vehicle Location
Helps drivers in the event of vehicle theft.

l Emergency Assistance Button (SOS)
Connects drivers to response-center support.

l Enhanced Roadside Assistance
Provides drivers various on-road assistance.

- Subscription
After you have signed the Telematics Subscription Service Agreement and are enrolled, you can begin receiving services.

A variety of subscription terms is available for purchase. Con- tact your Lexus dealer, call 1-800-25-LEXUS (1-800-255- 3987) or push the “SOS” button in your vehicle for further

- Safety Connect Services Information
l Phone calls using the vehicles Bluetooth® technology will not be possi- ble during Safety Connect.
l Safety Connect is available beginning Fall 2009 on select Lexus models.

Contact with the Safety Connect response center is dependent upon the telematics device being in operative condition, cellular connection avail- ability, and GPS satellite signal reception, which can limit the ability to reach the response center or receive emergency service support. Enroll- ment and Telematics Subscription Service Agreement required. A vari- ety of subscription terms is available; charges vary by subscription term selected.
l Automatic Collision Notification, Emergency Assistance and Stolen Vehicle Location will function in the United States, including Hawaii and Alaska, and in Canada, and Enhanced Roadside Assistance will function in the United States (except Hawaii) and in Canada. No Safety Connect services will function outside of the United States in countries other than Canada.
l Safety Connect services are not subject to section 255 of the Telecom- munications Act and the device is not TTY compatible.

- Languages
The Safety Connect response center will offer support in multiple lan- guages. The Safety Connect system will offer voice prompts in English and Spanish. Please indicate your language of choice when enrolling.

- When contacting the response center
You may be unable to contact the response center if the network is busy.

- Safety Connect backup battery depletion
An exclusive backup battery is built in to assist the Automatic Collision Notification, which is activated when impact above a certain level is applied to the vehicle, or when the airbags operate. This battery is a primary battery, and cannot be recharged. The red LED indicator will flash to indicate that the battery should be replaced.

The backup battery will need to be replaced if the Automatic Collision Noti- fication operates for 60 seconds or more. For replacement, consult your Lexus dealer.

Safety Connect LED light Indicators

When the “ENGINE START STOP” switch is turned to IGNI- TION ON mode, the red indicator light comes on for 2 seconds then turns off. Afterward, the green indicator light comes on, indi- cating that the service is active.

The following indicator light patterns indicate specific system usage conditions: l Green indicator light on = Active service
l Green indicator light flashing = Safety Connect call in process
l Red indicator light (except at vehicle start-up) = System mal- function (contact your Lexus dealer)
l No indicator light (off) = Safety Connect service not active

Safety Connect services

- Automatic Collision Notification
In case of either airbag deployment or severe rear-end collision, the system is designed to automatically call the response center.

The responding agent receives the vehicle’s location and attempts to speak with the vehicle occupants to assess the level of emergency. If the occupants are unable to communicate, the agent automatically treats the call as an emergency, contacts the nearest emergency services provider to describe the situation, and requests that assistance be sent to the location.

- Stolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local authorities to assist them in locating and recovering the vehicle.

After filing a police report, call the Safety Connect response center at 1-800-25-LEXUS (1-800-255-3987) and follow the prompts for Safety Connect to initiate this service.

In addition to assisting law enforcement with recovery of a sto- len vehicle, Safety-Connect-equipped vehicle location data may, under certain circumstances, be shared with third parties to locate your vehicle. Further information is available at

- Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to reach the Safety Connect response center. The answering agent will determine your vehicle’s location, assess the emer- gency, and dispatch the necessary assistance required.

If you accidentally press the “SOS” button, tell the response-center agent that you are not experiencing an emergency.

- Enhanced Roadside Assistance
Enhanced Roadside Assistance adds GPS data to the already included warranty-based Lexus roadside service.

Subscribers can press the “SOS” button to reach a Safety Con- nect response-center agent, who can help with a wide range of needs, such as: towing, flat tire, fuel delivery, etc. For a descrip- tion of the Roadside Assistance services and their limitations, please see the Safety Connect Terms and Conditions, which are available at

Safety information for Safety Connect

Important! Read this information before using Safety Connect.

- Exposure to radio frequency signals
The Safety Connect system installed in your vehicle is a low- power radio transmitter and receiver. It receives and also sends out radio frequency (RF) signals.

In August 1996, the Federal Communications Commission (FCC) adopted RF exposure guidelines with safety levels for mobile wireless phones. Those guidelines are consistent with the safety standards previously set by the following U.S. and inter- national standards bodies.

l ANSI (American National Standards Institute) C95.1 [1992]
l NCRP (National Council on Radiation Protection and Mea- surement) Report 86 [1986]
l ICNIRP (International Commission on Non-Ionizing Radia- tion Protection) [1996]

Those standards were based on comprehensive and periodic evaluations of the relevant scientific literature. Over 120 scien- tists, engineers, and physicians from universities, and govern- ment health agencies and industries reviewed the available body of research to develop the ANSI Standard (C95.1).

The design of Safety Connect complies with the FCC guidelines in addition to those standards.

- Certification for Lexus Enform with Safety Connect
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful inter- ference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

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