General information

You are responsible for ensuring that your Lexus is operated and maintained according to the instructions in the Owner’s Manual and the “Maintenance Information” section of this guide.

You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage.

These records should include date of service, mileage at time of service and a description of service performed and/or parts installed. For your convenience, maintenance logs are included in the “Maintenance Information” section of this guide. If you sell your vehicle, you should give your maintenance records to the new owner.

Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, damage or failures caused by lack of proper maintenance are not covered under warranty.

    See also:

    Perchlorate Material
    Special handling may apply, See www.dtsc.ca.gov/hazardouswaste/perchlorate. Your vehicle has components that may contain perchlorate. These components may include airbag, seat belt pretensioners, a ...

    How does the arbitration process work?
    When NCDS receives your request, it will be forwarded to the Lexus area office for response. At the request of either party or the arbitrators, NCDS may schedule a technical inspection. This may ...

    Are there limits to the scope of arbitrated decisions?
    Arbitrated decisions do not include: • Attorney fees • Punitive damages • Multiple damages • Consequential damages, other than incidental damages that you may be entitled to under law ...