How does the arbitration process work?
When NCDS receives your request, it will be forwarded to the Lexus area office for response.
At the request of either party or the arbitrators, NCDS may schedule a technical inspection. This may include an inspection of the vehicle by an independent tech nical expert with a Lexus representative present. The technical expert will forward his or her evaluation to NCDS.
An oral hearing will be held prior to a decision being rendered. At this hearing, all relevant evidence is admissible. You and a Lexus representative will present both sides of the case to the NCDS arbitrator(s).
You will each be given an equal opportunity to give testimony and provide documents. Then you will each be given an opportunity for rebuttal. After considering all testimony and documents, the arbitrator(s)
will review the applicable legal standards and render a decision within 10 days.
A settlement satisfactory to all parties may be negotiated at any time during the process.
See also:
Key information
Keys
Using the mechanical key
To take out the mechanical key, slide the release lever and take the key out.
After using the mechanical key, store it in the electronic key. Carry the mechanical
...
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably needs adjustment
or repair. Contact your Lexus dealer as soon as possible.
- Visible symptoms
• Fluid leaks under the veh ...
Explanation of maintenance items
The following descriptions are provided
to give you a better understanding
of the maintenance services that
should be performed on your vehicle.
The scheduled maintenance log indicates
at which ...