What is the Dispute Settlement Program?

Lexus GX / Lexus GX Owners Manual / Warranty information / Introduction / NCDS Arbitration / What is the Dispute Settlement Program?

This program consists of local professionals who are trained and experienced in arbitration. The arbitrator(s) appointed by NCDS will arbitrate your case by reviewing the facts you present; having the vehicle inspected, if necessary; and promptly rendering a fair and equitable decision.

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    What is not covered
    These warranty obligations do not apply to failures or noncompliance caused by:  • The use of replacement parts not certified in accordance with aftermarket parts certification regulation ...

    What to do if...
    f you have a flat tire Engine immobilizer system  If the engine will not start If the vehicle battery is discharged If the shift lever cannot be shifted from “P” If your vehicle ov ...

    If you lose your keys
    New genuine Lexus keys can be made by your Lexus dealer using the other key and the key number stamped on your key number plate. ...