How to Get Help

To obtain roadside assistance, take the following steps:

1) Call (800)25-LEXUS (800/255- 3987).

2)Have as much of the following information as possible:

• 17-digit Vehicle Identification Number (VIN) found on the vehicle registration paperwork and on the certification label located inside the driver’s door jamb

• Owner’s name and home address

• Vehicle license plate number

• Location of vehicle, including the nearest major intersection

3) Wait at your vehicle or in a nearby secure location for the roadside assistance provider to arrive.

    See also:

    What types of decisions are rendered, and how do I know if Lexus will abide by the decision of the arbitrator(s)?
    Arbitrated decisions are based on what the arbitrator(s) believe to be fair and equitable after applying the appropriate legal standards. Remedies include but are not limited to repairs; reimburse ...

    What other recourse do I have?
    If you are dissatisfied with the arbitrator’s decision or Lexus’ compliance, you may pursue any other legal remedies available to you, including small claims court. You should be aware that th ...

    Navigation System
    ■Register home 1 Press “DEST” button 2 Touch “Go Home” 3 Touch “Yes” 4 Touch the desired screen button and enter the location in the same way as for a destination search. ...