How do I request arbitration?
To initiate arbitration, you must complete an NCDS customer claim form and mail it to NCDS. A claim form is included in the Lemon Law Guide located in your vehicle, or you may request a form by calling NCDS at (866) 272-4872. When you call, please have ready your vehicle identification number (VIN), the names of your selling and servicing dealerships, and the current mileage on your Lexus.
In addition to completing the customer claim form, please provide NCDS with the following information:
• Vehicle year, make, model, VIN, mileage and date of purchase.
• A brief description of your complaint and the actions you have taken to resolve it.
• What action or remedy you believe would resolve your problem.
If you are seeking reimbursement for repairs or incidental expenses, please provide copies of applicable receipts.
Send your request to:
National Center for Dispute Settlement
P.O. Box 457
Mt. Clemens, MI 48046
Upon receipt of your request, NCDS will contact you regarding the status of your case and supply you with additional details about the program.
See also:
Do-it-yourself maintenance
Do-it-yourself service precautions
If you perform maintenance by yourself, be sure to follow the correct
procedures
as given in these sections.
CAUTION:
The engine compartment contains many ...
If you have repair delays questions
If you have questions or concerns
about your vehicle’s California emission
warranty coverage, please follow
the steps described.
You may also request information
from or report complaints to: ...
Smart access system with push-button start
The following operations can be performed simply by carrying the electronic key
on your person, for example in your pocket.
(The driver should always carry the electronic key.)
1. Locks and unlock ...