How do I request arbitration?
To initiate arbitration, you must complete an NCDS customer claim form and mail it to NCDS. A claim form is included in the Lemon Law Guide located in your vehicle, or you may request a form by calling NCDS at (866) 272-4872. When you call, please have ready your vehicle identification number (VIN), the names of your selling and servicing dealerships, and the current mileage on your Lexus.
In addition to completing the customer claim form, please provide NCDS with the following information:
• Vehicle year, make, model, VIN, mileage and date of purchase.
• A brief description of your complaint and the actions you have taken to resolve it.
• What action or remedy you believe would resolve your problem.
If you are seeking reimbursement for repairs or incidental expenses, please provide copies of applicable receipts.
Send your request to:
National Center for Dispute Settlement
P.O. Box 457
Mt. Clemens, MI 48046
Upon receipt of your request, NCDS will contact you regarding the status of your case and supply you with additional details about the program.
See also:
Destination search by “Address”
There are 2 ways to search a destination by address.
(a) Search by city
(b) Search by street address
1. Push the “DEST” button.
2. Touch “Address” on the “Destination” screen.
3. To ...
Locking or unlocking the phone book
Select “Phonebook Lock (Phbk Lock)”
or “Phonebook Unlock (Phbk Unlock)” using a voice command or the “TUNE/SEL” knob.
Input the PIN by either of the following
methods and select “ ...
If your vehicle needs to be towed
If towing is necessary, we recommend having your vehicle towed by your Lexus
dealer or a commercial towing service, using a lift-type truck or a flat bed truck.
Use a safety chain system for all to ...