How long is the arbitration process?

The entire process — from the time NCDS receives your request for arbitration to the arbitrator’s decision — is designed to take no more than 40 days. A decision may be delayed if:

• You fail to provide certain information required by NCDS.

• You fail to make your vehicle available for inspection by NCDS in a timely manner (if an inspection is required).

    See also:

    Quality Control
    You may have noticed a few miles on the odometer when you took delivery of your Lexus. This mileage is a result of the comprehensive process used to ensure the quality of your vehicle. This proces ...

    APPS
    ACTIVATING “APPS” Each time “Apps” is activated, the system checks for updates. When there are no updates available, the main menu screen will be displayed right after a screen indicating ...

    Cleaning and protecting the vehicle interior
    The following procedures will help protect your vehicle’s interior and keep it in top condition: - Protecting the vehicle interior Remove dirt and dust using a vacuum cleaner. Wipe dirty sur- fa ...