How long is the arbitration process?

The entire process — from the time NCDS receives your request for arbitration to the arbitrator’s decision — is designed to take no more than 40 days. A decision may be delayed if:

• You fail to provide certain information required by NCDS.

• You fail to make your vehicle available for inspection by NCDS in a timely manner (if an inspection is required).

    See also:

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    Replacement parts
    To ensure optimum performance and maintain the quality built into your vehicle’s emission control systems, Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the system ...