How long is the arbitration process?

The entire process — from the time NCDS receives your request for arbitration to the arbitrator’s decision — is designed to take no more than 40 days. A decision may be delayed if:

• You fail to provide certain information required by NCDS.

• You fail to make your vehicle available for inspection by NCDS in a timely manner (if an inspection is required).

    See also:

    Vehicle interior
    ...

    How to Get Help
    To obtain roadside assistance, take the following steps: 1) Call (800)25-LEXUS (800/255- 3987). 2)Have as much of the following information as possible: • 17-digit Vehicle Identification Number ( ...

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