How long is the arbitration process?

The entire process — from the time NCDS receives your request for arbitration to the arbitrator’s decision — is designed to take no more than 40 days. A decision may be delayed if:

• You fail to provide certain information required by NCDS.

• You fail to make your vehicle available for inspection by NCDS in a timely manner (if an inspection is required).

    See also:

    Is the Dispute Settlement Program subject to change?
    The information in this booklet about the program is correct as of the date of printing. However, the program may be changed without notice. Contact the Lexus Customer Satisfaction Department at (8 ...

    California Emission Control Warranty
    Vehicles equipped with a California Certified Emission Control System that are registered and operated in California or any state that adopts California emission warranty provisions are covered by ...

    Cargo and luggage
    Take notice of the following information about storage precautions, cargo capacity and load: • Stow cargo and luggage in the luggage compartment whenever possible. • Be sure all items are secu ...