How long is the arbitration process?

The entire process — from the time NCDS receives your request for arbitration to the arbitrator’s decision — is designed to take no more than 40 days. A decision may be delayed if:

• You fail to provide certain information required by NCDS.

• You fail to make your vehicle available for inspection by NCDS in a timely manner (if an inspection is required).

    See also:

    Cleaning and protecting the vehicle exterior
    Perform the following to protect the vehicle and maintain it in prime condition: • Working from top to bottom, liberally apply water to the vehicle body, wheel wells and underside of the vehicle ...

    What other recourse do I have?
    If you are dissatisfied with the arbitrator’s decision or Lexus’ compliance, you may pursue any other legal remedies available to you, including small claims court. You should be aware that th ...

    Floor mat
    Use only floor mats designed specifically for vehicles of the same model and model year as your vehicle. Fix them securely in place onto the carpet. Fix the floor mat in place using the retaining h ...