How long is the arbitration process?

The entire process — from the time NCDS receives your request for arbitration to the arbitrator’s decision — is designed to take no more than 40 days. A decision may be delayed if:

• You fail to provide certain information required by NCDS.

• You fail to make your vehicle available for inspection by NCDS in a timely manner (if an inspection is required).

    See also:

    Have the vehicle inspected by your Lexus dealer immediately.
    A buzzer sounds and a warning message is shown on the multi-informa- tion display. Failure to investigate the cause of the following warnings may lead to the system operating abnormally and possib ...

    NCDS Arbitration
    What is the Dispute Settlement Program? This program consists of local professionals who are trained and experienced in arbitration. The arbitrator(s) appointed by NCDS will arbitrate your case ...

    If the shift lever cannot be shifted from “P”
    If the shift lever cannot be shifted with your foot on the brake, there may be a problem with the shift lock system (a system to prevent acci- dental operation of the shift lever). Have the vehicle ...