What types of disputes are eligible?

NCDS resolves disputes involving Lexus product reliability and warranty performance that arise during the greater of 1) four years or 50,000 miles from the vehicle’s in-service date, whichever is earlier; or 2) the appli cable provision of the Lexus New Vehicle Limited Warranty. However, NCDS will not arbitrate 1) claims involving a vehicle used primarily for commercial purposes unless the Lemon Laws of your state cover vehicles used for commercial purposes; or 2) claims that an air bag failed to deploy or deployed when it should not have; or 3) disputes regarding fires and/or accidents and/or theft.

Since there are other additional exclusions, please contact NCDS for further information on eligibility guidelines. You must file a request for arbitration with NCDS within six months of the expiration of the eligibility period, provided the concern or alleged defect was brought to the attention of Lexus or one of its dealers during the eligibility period.

    See also:

    Head restraints
    Head restraints are provided for all seats. Front and second seats Vertical adjustment 1. Up Pull the head restraints up. 2. Down Push the head restraint down while pushing the lock release but ...

    Crawl Control
    Allows travel on extremely rough off-road surfaces at a fixed low speed without pressing the accelerator or brake pedal. Minimizes loss of traction or vehicle slip when driving on slippery road su ...

    Natural speech information (English only)
    Due to natural language speech recog- nition technology, this system enables recognition of a command when spoken naturally. However, the system cannot recognize every variation of each com- mand ...