What types of decisions are rendered, and how do I know if Lexus will abide by the decision of the arbitrator(s)?

Lexus GX / Lexus GX Owners Manual / Warranty information / Introduction / NCDS Arbitration / What types of decisions are rendered, and how do I know if Lexus will abide by the decision of the arbitrator(s)?

Arbitrated decisions are based on what the arbitrator(s) believe to be fair and equitable after applying the appropriate legal standards. Remedies include but are not limited to repairs; reimbursement for repairs and incidental expenses, such as towing costs; and repurchase or replacement of your vehicle.

The decision of the arbitrator(s) is binding on Lexus but not on you.

Lexus must comply with the decision shortly after it is rendered, usually within 30 days of your acceptance of the decision. NCDS will contact you within 10 days of scheduled compliance to ensure that Lexus has complied in a timely manner.

    See also:

    Maintenance
    You are responsible for performance of the required maintenance indicated in the Owner’s Manual and this guide. Lexus will not deny a warranty claim solely because you do not have records to ...

    Clock
    Vehicles with a navigation system Refer to the “Navigation System Owner’s Manual”. Vehicles without a navigation system 1. Adjusts the hours 2. Adjusts the minutes  - The clock is di ...

    Parking brake
    To set the parking brake, fully depress the parking brake pedal with your left foot while depressing the brake pedal with your right foot. (Depressing the pedal again releases the parking brake.) ...