What types of decisions are rendered, and how do I know if Lexus will abide by the decision of the arbitrator(s)?

Lexus GX / Lexus GX Owners Manual / Warranty information / Introduction / NCDS Arbitration / What types of decisions are rendered, and how do I know if Lexus will abide by the decision of the arbitrator(s)?

Arbitrated decisions are based on what the arbitrator(s) believe to be fair and equitable after applying the appropriate legal standards. Remedies include but are not limited to repairs; reimbursement for repairs and incidental expenses, such as towing costs; and repurchase or replacement of your vehicle.

The decision of the arbitrator(s) is binding on Lexus but not on you.

Lexus must comply with the decision shortly after it is rendered, usually within 30 days of your acceptance of the decision. NCDS will contact you within 10 days of scheduled compliance to ensure that Lexus has complied in a timely manner.

    See also:

    Disabling the TRAC or Active TRAC/VSC systems
    If the vehicle gets stuck in fresh snow or mud, the TRAC or Active TRAC/ VSC systems may reduce power from the engine to the wheels. You may need to turn the system off to enable you to rock the v ...

    Limitations of the navigation system
    This navigation system calculates the current vehicle position using satellite signals, various vehicle signals, map data, etc. However, the accurate position may not be shown depending on the sat ...

    Tire Pressure Warning Reset Switch
    This switch can initialize the tire pressure warning system Press and hold the switch when you change the tire inflation pressure. For details, see the “Owner’s Manual”. ...